Legal / Regulatory & Consumer Resources

Legal Notifications

Third-Party Charges (Premium Services Charges) Settlement with the Consumer Financial Protection Bureau (CFPB), Federal Communications Commission (FCC) and State Attorneys General (AGs)

Sprint has reached a multi-agency settlement related to unauthorized third-party charges, and has agreed to a refund program for unauthorized charges from third parties that may have been placed on Sprint wireless bills on or after July 1, 2010. 

Sprint has been a leader in the industry to ensure that companies providing these services cannot take advantage of our customers, and has monitored and stopped companies from these activities, as well as very freely provided millions of dollars in credits to customers who alert us to unauthorized charges. 

To continue its policy of reimbursing customers where appropriate, Sprint is working with a company to administer refunds and credits to customers who will claim under oath that certain charges for Premium Services (such as ringtones, daily horoscopes, etc.) from third-party companies were unauthorized on their cell phone bills.

For more information

For information on the program and to determine whether you qualify for a Refund, contact Kurtzman Carson Consultants ("KCC") at (877) 389-8787 or SprintRefundPSMS.com. You may also learn more by viewing the news releases about the settlement with Sprint, the Consumer Financial Protection Bureau, the Federal Communications Commission, and the State Attorneys General at consumerfinance.gov and fcc.gov.

How Do I file a Claim to receive a refund?

Please visit the website of the Administrator of the refund program or call the toll-free number:
(“KCC”) at (877) 389-8787 or SprintRefundPSMS.com.

What if I can’t remember my charges?

You may visit the website of the Administrator beginning May 12, 2015 to obtain information on how to file a claim for a refund or credit; however, by July 1, 2015, the website will list all of your charges during the relevant time period for you to review and identify the charges from third-party companies that you did not authorize.

Why can’t Sprint Customer Care provide all of the charges for me to review?

Sprint has hired an administrator company to manage the refund process to ensure swift response and maintain all of the records.  Please contact the administrator by visiting SprintRefundPSMS.com or calling the toll free number (877-389-8787).

Why can't Sprint Customer Care provide refunds now for charges that I think are unauthorized?

Sprint has hired an administrator company to manage the refund process to ensure swift response and maintain all of the records. The records are important to gather all data including the Third-Party Companies that sent through unauthorized charges to our customers.   Please contact the administrator by visiting SprintRefundPSMS.com or calling the toll free number (877-389-8787).

Can I call the Court or the CFPB for more information?

You should not call the Court, the CFPB, or Sprint for legal information about this matter.  However, you may visit the administrator’s web site or call the toll-free number for this matter: visit SprintRefundPSMS.com or call the toll free number (877-389-8787).

Additionally, you may also learn more by viewing the news releases about the settlement with Sprint, the Consumer Financial Protection Bureau, the Federal Communications Commission, and the State Attorneys General at consumerfinance.gov and fcc.gov.




California Only: Notice of Settlement of Ayyad v Sprint (Flat-Rate ETF Settlement)

An Important Notice from the Superior Court of California, County of Alameda

You may be entitled to $125.00 or more under a class action settlement with Sprint.

A proposed settlement has been reached in Ayyad v. Sprint Spectrum L.P., Case No. RG03-121510, a class action claiming Sprint's $150 and $200 flat-rate early termination fees ("ETFs") violated California law.

If (1) you are the Account Holder and had a Sprint cellphone account for personal use, with a California area code and a California billing address, (2) you paid one or more Sprint flat-rate ETFs for an early contract termination that occurred on or after July 10, 1999 and on or before March 18, 2007, or paid an ETF under a Nextel cellphone contract that was initiated on or after August 12, 2005, and terminated on or before March 18, 2007 and (3) you submit a claim on or before April 25, 2017, then you may be eligible to recover $125 for each ETF you paid.

To file a claim online, obtain more information or to ask to be excluded from the class, go to www.SprintCaliforniaETFsettlement.com.

You can also request to be excluded from the class by writing to California ETF Settlement, c/o KCC, P.O. Box 6002, Larkspur, CA 94977-6002, by November 23, 2016. If you do not request exclusion, you will be bound by the resulting settlement and judgment, whether favorable to you or not. You may also choose to object to the settlement, and, if you do not request exclusion, may enter an appearance through counsel. Any objections must be filed with the Court and served on counsel for the parties by November 23, 2016. The court will hold a hearing on December 9, 2016 at 10:00 a.m. in Department 21 of Alameda County Superior Court, located at 1221 Oak Street, Fourth Floor, Oakland, CA 94612, to determine whether or not to grant final approval to the settlement. As part of the Settlement, Class Counsel will submit a request for attorneys' fees, expenses, and incentive awards for the Class Representatives.

This is a summary notice only. A more complete description of this case and proposed Settlement is available at www.SprintCaliforniaETFsettlement.com. Para ver este aviso en espanol, visita www.SprintCaliforniaETFsettlement.com.

Please do not contact Sprint about this notice