Sprint Centrex 3 Way Calling


Sprint Three way calling allows users to transfer calls and conference calls.

When 3WC ( TRANSFER / CONFERENCE ) is pushed, on a Digital Business Set, it puts the caller on
Conference Hold. Then it gives you dial tone and allows you to dial another DN. The party is brought off
of Hold and into the conversation by pressing transfer once more. The person transferring the call has a
choice of screening the call to the transferred station then backing out of the conversation or sending the
call there as soon as they hear Ringback tone. But the caller stays on hold until 3wc is pushed
the second time. Anyone in the conversation can hang up and the other two will still remain connected.

Single line Analog phones will have a Link or a Flash Button that is used for Transferring and
Conferencing calls. The procedure is almost the same as above with one exception. When the Link or
Flash is pushed, your caller is put on Hold and you receive new dial tone. Dial the number you want and if
you hear ringing tone, then you may hang up. If you receive a Busy, press Link or Flash again and you will
bring the caller on Hold into the conversation. Press the Link or Flash once more and you will release the
Busy signal. Each time you Link or Flash, your caller is either moved into the conversation or taken out and
put on a type of hold.

FEATURE INTERACTIONS / RESTRICTIONS

If an inactive DN key is pressed at any time, any currently active DN is put on Hold. This can include the
conference itself. When the conference is put on Hold, the second and third parties can still converse.

When the user encounters a busy signal after dialing the second leg of the 3WC, an activation of the Ring Again
key will enable the user to originate another call with the 3WC key.

If the user encounters busy tone on the second leg of the Three-Way Conference, Busy Override can not be used.
The user cannot be barged in upon once the three-port conference is connected.

An Individual Business Line can be used for the first leg of a three-way call.

The user is not permitted to originate on 3WC key while a conference is active on another DN in the consult state.
The user cannot use the Six-Port Conference feature when a three-way call is active on a DN.


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