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The Sprint 2010 performance summary provides an assessment of our 2010 priorities against our 2010 objectives, our long-term environmental targets, as well as our progress on our corporate responsibility priorities. This review will give you an overall understanding of our successes as well as our challenges and a look ahead at where we are going and our plans to meet our longer-term goals.
Sprint made substantial progress on its Corporate Responsibility (CR) efforts during 2010. When we first started our in-depth CR focus in 2008, our CR management processes and reporting primarily focused on environmental performance; in this report, we are beginning to broaden that focus by integrating our progress in other areas that will be more fully incorporated into the CR management process in 2011.
Our most significant CR achievements for 2010 included our amazing continued improvement in customer-satisfaction performance, significant progress in sustainable-design and phone-recycling efforts, the development and announcement of a major network project that will allow Sprint to achieve its GHG-emissions target, and the creation of a revised CR-governance process that more fully engaged the Sprint leadership team.
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