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The Special Service Operations (SSO) team answering your call will assist with all escalation requests levels 1-5. If you desire to speak directly to a member of SSO management, the individual assisting you will ensure your request is met. Below is a contact list provided for your convenience, however, please be aware that to ensure your call will be answered at all times please use the above contact number.
| Level 1 | NTAC Engineer |
|---|---|
| Justin McElroy Wed-Sat, 11pm-7am |
913-791-7383 |
| Sherry Greene Mon-Fri, 7am-4pm |
913-791-4802 |
| David Squires Sun-Wed, 11pm-7am |
913-791-4928 |
| Lee Greathouse Sun-Wed, 4pm-11am |
913-791-4509 |
| Irma Grizzard Wed-Sat, 4pm-11pm |
913-791-4804 |
| Level 2 | Supervisor |
|---|---|
| Nate Stevenson 11pm-7am |
913-791-7495 |
| Richard Butler Mon-Fri, 4pm-11pm |
913-791-7421 |
| Kristy Harrison Mon-Fri, 7am-4pm |
913-791-7533 |
| Level 3 | General Manager |
|---|---|
| Kristy Harrison | 913-791-7533 |
| Level 4 | Director |
|---|---|
| Monte Johnson | 913-791-7321 |
| Level 5 | Vice President |
|---|---|
| Mike Seitz | 913-791-4949 |
Times indicated are in the Central time zone.