Effective September 19, 2012
The following terms apply to your use of and access to any Sprint Nextel together with its subsidiaries, affiliates, agents, and licensors (collectively "Sprint ") owned or operated website ("Website"), as well as any electronic transmission sent, received, posted, accessed, or stored via any network ("Network").
In addition to other agreements between you and Sprint, these terms explain the policies that govern your access to and use of our Website and Network. By accessing or using our Website or Network, you agree to these terms (collectively the "Policy"), as Sprint may modify it from time to time. Modifications to this Policy are effective upon its posting on our Website. If you do not agree to accept and comply with the Policy, then do not access or use our Website or Network.
You may access and use our Website and Network only for lawful purposes. You are responsible for any transmission you send, receive, post, access, or store via our Network, including the content of any communication. Transmitting, distributing, or storing any material that violates any applicable law is prohibited. Additionally, the following non-exhaustive list details the kinds of illegal or harmful conduct that is prohibited:
You may not distribute, publish, or send through our Network: (1) any spam, including any unsolicited advertisements, solicitations, commercial e-mail messages, informational announcements, or promotional messages of any kind; (2) chain mail; (3) numerous copies of the same or substantially similar messages; (4) empty messages; (5) messages that contain no substantive content; (6) very large messages or files that disrupt a server, account, newsgroup, or chat service; or (7) any message that is categorized as "phishing."
Likewise, you may not: (1) participate in spidering, harvesting, or any other unauthorized collection of e-mail addresses, screen names, or other identifiers of others or participate in using software (including "spyware") designed to facilitate such activity; (2) collect responses from unsolicited messages; or (3) use any of our mail servers or another site's mail server to relay mail without the express permission of the account holder or the site.
You may not violate the security of our Network in any way. Such violations may result in criminal or civil liability. Sprint may, but is not obligated to, investigate any violation of our Network. Sprint may cooperate with law enforcement where criminal or unauthorized activity is suspected. By using Sprint products and services or sending, receiving, posting, accessing, or storing any electronic transmission via our Network, you agree to cooperate in any such investigation. Examples of Network security violations include, without limitation:
We have the right, but are not obligated, to strictly enforce this Policy through self-help, active investigation, litigation, and prosecution.
Sprint reserves the right to act immediately and without notice to restrict, suspend, or terminate your use of the Network if it reasonably determines that your conduct may: (1) expose Sprint to sanctions, prosecution, civil action, or other liability; (2) cause harm to or interfere with the integrity or normal operations of Sprint's Network or networks with which Sprint is interconnected; (3) interfere with another Sprint customer's use of the Network; (4) violate any applicable law, rule, or regulation; or (5) otherwise present an imminent risk of harm to Sprint or its customers.
Sprint has the right, but not the obligation, to monitor or restrict any uses of the Network that Sprint reasonably believes in its sole discretion violate this AUP. You are solely responsible for all content that you transmit or receive utilizing the Network, and you are responsible for abuse of your account by others.
We may also access and disclose any information (including transactional information) related to your access and use of our Network for any lawful reason, including but not limited to: (1) responding to emergencies; (2) complying with the law (e.g., a lawful subpoena); (3) protecting our rights or property and those of our customers; or (4) protecting users of those services and other carriers from fraudulent, abusive, or unlawful use of or subscription to such services. INDIRECT OR ATTEMPTED BREACHES OF THIS POLICY AND ACTUAL OR ATTEMPTED BREACHES BY A THIRD PARTY ON BEHALF OF A COMPANY, CUSTOMER, OR USER MAY BE CONSIDERED BREACHES OF THIS POLICY BY SUCH COMPANY, CUSTOMER, OR USER.
Any failure to insist upon or enforce performance of any provision in this Policy will not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice will act to modify any provision in this Policy. Sprint may assign its rights and duties under these terms to any party at any time without notice to you. If any provision of this Policy is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these terms and conditions so that it does not affect the validity and enforceability of any remaining provisions.
If you want to report any violations of this Policy, other than those concerning child pornography, please email us at firstname.lastname@example.org. To make a report concerning child pornography, please go to the following Web link: http://www.sprint.net/index.php?p=support_ce_request.Return to Top
Effective June 15, 2011
Welcome to Sprint Nextel's website, a service of Sprint Nextel, together with its subsidiaries, affiliates, agents, and licensors (collectively "Sprint"). The following terms apply to your use of and access to any Sprint owned or operated website ("Website"). Certain products or services offered through our Website may have additional terms and conditions, which govern in the event of any inconsistency with the terms below.
In addition to other agreements between you and Sprint, these terms explain the policies that govern your access to and use of our Website. By accessing or using our Website, you agree to these terms (collectively the " Visitors Agreement"), as Sprint may modify it from time to time, and you agree to comply with our Acceptable Use Policy (AUP), which can be found on our Website. If you do not agree to accept and comply with the Visitors Agreement and AUP, then do not access or use our Website.
The Website may contain links to other websites that are maintained by third parties over which Sprint has no control. These links are provided for convenience only. Use of these links will cause you to leave this Website and use of third-party websites is entirely at your own risk. Sprint makes no representation or warranty concerning any other site or the information, products or services offered or appearing on or through these sites. Sprint does not sponsor or endorse the operators of the sites or the content, products, or services they provide. Sprint is not responsible or liable for the conduct of the sites' operators, the content, the availability, the accuracy, the quality, the advertising, the products, the services, or other materials offered at the sites. You are responsible for complying with the rules, regulations, or policies that apply to any third-party network, server, computer database, or website that you access.
Although Sprint welcomes questions or feedback about your use of our Website and Sprint's services and products, Sprint does not accept, invite, or consider under any circumstances unsolicited submissions of ideas, creative suggestions, or proposals ("Ideas") relating to its business, including Ideas for services, products, technologies, processes, materials, product names, advertising campaigns, promotions, or marketing plans. This policy is intended to avoid disputes in the event that Sprint's products or marketing strategies seem similar to ideas submitted to Sprint or its employees. Therefore, unless otherwise explicitly stated by Sprint, all ideas and intellectual property included in any unsolicited submission of Ideas will automatically be treated as non-confidential and as the sole property of Sprint, without any compensation whatsoever to you. Sprint will have no obligations to you with respect to such Ideas and has the right to destroy submissions of Ideas upon receipt.
You may access and use our Website only for lawful purposes and purposes that are not intended to cause harm. You are responsible for any transmission you send, receive, post, access, or store via our Website, including the content of any communication, as further provided in our AUP.
You may not violate the security of our Website in any way. Such violations may result in criminal or civil liability. Sprint may, but is not obligated to, investigate any violation of our Website. Sprint may cooperate with law enforcement where criminal or unauthorized activity is suspected. By using Sprint Website, you agree to cooperate in any such investigation. Sprint may, but is not obligated to, take any action it deems necessary to (1) protect its Website, its rights, or the rights of its customers or third parties; or (2) optimize or improve its Website. You acknowledge that such action may include, without limitation, employing methods, technologies, or procedures to filter or block messages sent through the Website.
We have the right, but are not obligated, to strictly enforce this Visitors Agreement through self-help, active investigation, litigation, and prosecution.
Sprint reserves the right to act immediately and without notice to restrict, suspend, or terminate your use of the Website, if it reasonably determines that your conduct may: (1) expose Sprint to sanctions, prosecution, civil action or other liability; (2) cause harm to or interfere with the integrity or normal operations of Sprint's Website; (3) interfere with another Sprint customer's use of the Website; (4) violate any applicable law, rule, or regulation; or (5) otherwise present an imminent risk of harm to Sprint or its customers.
Sprint has the right, but not the obligation, to monitor or restrict any uses of the Website that Sprint reasonably believes in its sole discretion violate this Visitors Agreement or applicable law. You are solely responsible for all content that you transmit or receive utilizing the Website, and you are responsible for abuse of your account by others.
We may also access and disclose any information (including transactional information) related to your access and use of our Website for any lawful reason, including but not limited to: (1) responding to emergencies; (2) complying with the law (e.g., a lawful subpoena); (3) protecting our rights or property and those of our customers; or (4) protecting users of those services and other carriers from fraudulent, abusive, or unlawful use of or subscription to such services. INDIRECT OR ATTEMPTED BREACHES OF THIS VISITORS AGREEMENT AND ACTUAL OR ATTEMPTED BREACHES BY A THIRD PARTY ON BEHALF OF A COMPANY, CUSTOMER, OR USER MAY BE CONSIDERED BREACHES OF THIS VISITORS AGREEMENT BY SUCH COMPANY, CUSTOMER, OR USER.
YOU UNDERSTAND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY MATERIAL DOWNLOADED FROM OR OTHERWISE PROVIDED THROUGH A SPRINT WEBSITE. ANY CONTENT OR INFORMATION ACCESSED BY OR PROVIDED TO YOU THROUGH A SPRINT WEBSITE IS PROVIDED "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE." SPRINT, ITS AGENTS, AND ITS LICENSORS DO NOT WARRANT THE ACCURACY, COMPLETENESS, CURRENTNESS, NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF ANY CONTENT OR INFORMATION AVAILABLE THROUGH ITS WEBSITE. YOU ACCESS SUCH CONTENT OR INFORMATION AT YOUR OWN RISK. SPRINT DOES NOT GUARANTEE THAT ITS WEBSITES WILL BE ERROR-FREE, CONTINUOUSLY AVAILABLE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES WILL SPRINT, ITS AFFILIATES, ITS AGENTS OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES THAT ARISE FROM THE USE OF ITS WEBSITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND. FOR EXAMPLE, COMPENSATORY, SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; LOSS OF OR DAMAGE TO PROPERTY; AND CLAIMS OF THIRD PARTIES, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT THE AGGREGATE LIABILITY OF SPRINT, ITS AGENTS, AND ITS LICENSORS, IF ANY, ARISING OUT OF ANY KIND OF LEGAL CLAIM IN ANY WAY CONNECTED TO ANY SPRINT WEBSITE WILL NOT EXCEED $100.00. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES OR IMPLIED WARRANTIES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF SPRINT AND ITS AFFILIATES, AGENTS, AND LICENSORS IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.
This Visitors Agreement is governed by and must be construed under the laws of the Commonwealth of Virginia. The federal and state courts of Fairfax County, Virginia, have exclusive jurisdiction over and venue of any suit that relates to this Visitors Agreement.
You agree to indemnify, defend, and hold harmless Sprint from and against all claims, liabilities, losses, expenses, damages, and costs (including reasonable attorneys' fees) that arise from: (1) any violation of this Visitors Agreement by you; (2) any violation of any rights of a third party by you; (3) any violation of applicable law; (4) information or content that you submit, post, transmit, or make available through our Website; or (5) your use of our Website.
We reserve the right to modify this Visitors Agreement at any time, effective upon its posting, as modified, on www.sprint.com.
Any failure to insist upon or enforce performance of any provision in this Visitors Agreement will not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice will act to modify any provision in this Visitors Agreement. Sprint may assign its rights and duties under these terms to any party at any time without notice to you. If any provision of this Visitors Agreement is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these terms and conditions so that it does not affect the validity and enforceability of any remaining provisions.
We invite you to send in your questions or comments about our site or to bring to our attention any material you believe to be inaccurate. Please send such comments, including a copy of any material you wish to discuss, to Customer Care. If you want to report any violations of this Visitors Agreement, other than those concerning child pornography, please email us at email@example.com. To make a report concerning child pornography, please go to the following Web link: http://www.sprint.net/index.php?p=support_ce_request.Return to Top
Sprint is committed to providing the best wireless broadband Internet access service experience possible for all of its customers. To ensure that all Sprint customers enjoy the best possible network experience, Sprint uses reasonable network management practices that are consistent with industry standards. Sprint also prohibits certain wireless data customers from engaging in certain data uses. Information concerning these prohibited uses can be found in our point-of-sale materials and online in our Important Service Terms located at sprint.com.
The following Frequently Asked Questions are intended to help clarify for Sprint's retail customers what Sprint means by network management and explain Sprint's (and its providers') network management techniques and approaches.
Sprint manages its network with the goal of delivering the best possible wireless broadband Internet access experience to all of its customers. Wireless network resources are not infinite. Managing the network is essential to promote the use and enjoyment of wireless data by all of our customers. We use reasonable network management practices that are consistent with industry standards. Just as the Internet continues to change and evolve, so, too, will our network management practices to address the challenges and threats on the Internet.
If Sprint didn't manage its network, our customers would be subject to the negative effects of spam, viruses, security attacks, network congestion, and other risks and degradations of the service. By engaging in reasonable and responsible network management, Sprint can deliver the best possible broadband Internet access experience to all of its customers.
Sprint uses various tools and techniques to manage its network, deliver its service and ensure compliance with its prohibited network use and related requirements, which are available in Sprint point-of-sale materials and online. These tools and techniques are dynamic, like the Sprint network and its usage, and Sprint may update the tools and techniques it uses. Sprint's network management activities may include identifying spam and preventing its delivery to customers, detecting malicious Internet traffic and preventing the distribution of viruses or other harmful code or content, and using other tools and techniques to deliver the best possible broadband Internet experience to all of its customers.
Yes. The wireless industry is highly dynamic. As the Internet and related technologies continue to evolve and advance, Sprint's network management tools will evolve and keep pace allowing Sprint to deliver an excellent, reliable and safer online experience to all of our customers. We will provide updates here and in other appropriate locations if we make important or significant changes to our network management techniques that impact customers.
Network bandwidth isn't infinite. In times of network congestion, the network segment or sector impacted doesn't have enough bandwidth to fully serve all customers requesting it. The network is designed to dynamically allocate available bandwidth in a way that is fair to all users. The fairness algorithms below describe the approach. The resulting impact to the end-user experience is that the user may temporarily experience slower-than-normal data speeds until the congestion has passed.
Sprint is continually upgrading networks. These network upgrades may include revised or improved tools and techniques to manage network congestion and ensure that all users have appropriate access to the network in times of congestion.
Yes, Sprint deploys Network Optimization capabilities for video and web traffic on the Sprint Wireless Network. Intent is to improve overall user experience and increase network efficiency. Optimization improves page load times and reduces video stalling. The optimization technology eliminates wasted data transmission that results from lack of coordination between applications, network, and device, for example stopping transmission of video after a customer has stopped viewing it. It also matches media transmission quality to the capability of the device viewing the media. Optimization reduces network data tonnage, freeing up capacity for an overall better network experience for all Sprint customers.
Optimization is deployed for RTSP and HTTP video traffic and all HTTP web traffic. Video optimization uses four basic technologies:
Web optimization uses three basic technologies:
From time to time, Sprint may push software updates to your device to improve device features, security, and performance. These updates may include components that optimize the way your device and application on the device use network resources by, for example, managing connections between a user's wifi networks and the Sprint network or by managing the intervals at which certain background application connect to the network. Updates that manage radio resources are intended to improve performance and device battery life while at the same maintaining a high quality user experience.
No. However, Sprint's terms and conditions prohibit some uses of Internet access. Sprint reserves the right to take action when customers violate these terms and conditions including blocking the traffic, slowing the customer's effective data speeds, or discontinuing a customer's service. Below is the portion of our terms and conditions that explain restrictions on data usage:
Sprint data services are provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming. P2P and other uses that may adversely affect our network are not permitted on Sprint's network. Our wireless broadband Internet access services may not be used: (i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting; (ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person; (iii) to disrupt email use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines; (iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail," unsolicited commercial or bulk email, or fax; (v) for activities adversely affecting the ability of other people or systems to use either Sprint's wireless services or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user; (vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or (vii) for any other reason that, in our sole discretion, violates our policy of providing service for individual use.
Most customers will notice no change in their wireless data experience due to Sprint's congestion management. If a user notices it at all, congestion management will be experienced as a slowness of data speeds compared to their normal experience. The goal of congestion management is to enable all users to have access to a fair share of the network at peak times, when congestion occasionally occurs.
Because of the peaked nature of wireless data traffic, congestion management software is actively looking for network congestion at all times. When it detects congestion, the fairness algorithms described above allocate available bandwidth to the users requesting services in an attempt to provide the best possible service to all users and to ensure that no user is starved of bandwidth.
Sprint monitors how user traffic is affected by congestion management and makes adjustments as reasonably necessary to ensure that our wireless data users have a high-quality wireless broadband Internet access experience. Sprint also evaluates its overall network performance and enhances its network by adding capacity or making other network adjustments to address congestion and performance issues.
Since congestion management is dynamic and works in real time, the answer depends on a number of factors including overall usage, time of day, and the number of customers trying to use wireless data on a given tower. First, the local tower must be approaching a congested state before congestion management algorithms activate. On the Sprint 3G CDMA network, the proportional fairness scheduler algorithm ensures no one user is deprived of network resources.
On the Sprint 4G WiMAX network, when a user is consuming high amounts of bandwidth and the overall bandwidth being used on that network segment or sector is being used at high levels, Sprint 4G customers experience a temporary adjustment in available network resources until the conditions for network congestion have passed. Just as on our 3G network, users during peak congestion might find certain high data usage applications, such as streaming video, could be temporarily interrupted to ensure that other users have access to the network.
The point of the technique is to deliver the best overall online experience possible. The technique should help ensure that all customers get their fair share of bandwidth resources to enjoy all that the Internet has to offer and that includes surfing the web, reading email, downloading movies, watching streaming video, gaming or listening to music.
In general, users won't know when congestion management algorithms are being used. Wireless networks are shared resource networks meaning that customers on a specific cell site share the available bandwidth at the site. Congestion management algorithms are active in the network 100 percent of the time to allocate available bandwidth to users in a way that benefits all users on the network.
They are two separate issues. Congestion management works to optimize the experience of all users in the congested area. It works independent of any caps or overage charges that may apply based on the user's price plan and monthly usage.
No. They are treated just like any other data application on the network and traffic from these applications is subject to the same congestion management controls as any other Internet traffic.
No. Sprint strives to deliver to its customers access to all the lawful, legitimate and non-infringing content that the Internet has to offer. However, we are committed to protecting customers from spam, phishing and other unwanted or harmful online content and activities. Sprint uses industry standard tools and generally accepted best practices and policies to help it meet this customer commitment. In cases where these tools and policies identify certain online content as harmful and unwanted, such as spam or phishing websites, this content is usually prevented from reaching customers. In other cases, these tools and policies may permit customers to identify certain content that is not clearly harmful or unwanted, such as bulk email or websites with questionable security ratings, and enable those customers to inspect the content further if they want to do so.
Yes. Sprint uses normal industry security practices to protect the Sprint network elements from unauthorized access and attack.
Yes. Only Sprint-approved devices may be used on the Sprint network.
Information concerning Sprint's coverage and network performance can be found on sprint.com on our coverage tool which can be found at: sprint.com/coverage. Information on the speed of our network can be found at: sprint.com/en/coverage/support/important_coverage_info_popup.shtml
Sprint's terms and conditions, including guidelines on such topics as service plans, activation procedures, data usage and dispute resolution, can be viewed at the bottom of all of our online shopping pages. Terms and conditions also can be viewed here: sprint.com/termsandconditions.
Detailed information on all of Sprint's broadband Internet access service plans for phones, broadband cards, laptops, tablets, mobile hotspots, and more can be found on Sprint's online shopping pages at: sprint.com/plans.
For questions that are not answered on this page, Sprint customers may contact customer care at 888-211-4727, by dialing *2 from your Sprint phone or by any of the methods listed on our customer service contact page located at: sprint.com/contactus. For information on resolving disputes with Sprint, please review our terms and conditions under the heading "Dispute Resolution" located here: sprint.com/termsandconditions.Return to Top