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Your call center becomes more responsive to your customers with Site RP® from Sprint. Using this tool, you can quickly answer changes in your universe, assure routing to optimum agents, react to queue time changes or special events, and reduce hold times.
When combined with enhanced and intelligent toll-free routing capabilities, Site RP puts on site intelligent routing capabilities into your hands. For special call-by-call requirements, Site RP lets you identify and route callers using ANI or II digits. When load balancing is needed, the capabilities in Site RP enable management of single or multiple toll-free numbers across your entire network of call centers. Connect directly with internal network routing elements to manipulate your enhanced routing plans, create and maintain your default routing, and meet emergency needs.
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