Interactive Voice Response (IVR)

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When customers call your business, they want information. Even if they call at 2:00 a.m. they expect help or an answer to a question. Luckily for you, not every incoming call requires personal attention. With an Interactive Voice Response (IVR) system, callers can get questions answered without the help of an agent. This alleviates taxed agents, allowing them to handle more important calls. IVR also works best by routing calls to the most appropriate agent for the caller's particular needs. When customers want routine information, let automation work for you with interactive voice response systems from Sprint.

IVR systems allow people to communicate with computers through telephones, thereby opening up opportunity for new and enhanced customer service. IVR systems allow your customers to access the information they need when they need it.

From simple information access systems that answer calls and offer basic menu selections to highly sophisticated, fully interactive, database-driven applications, businesses of all kinds can take advantage of IVR. Here are some examples:

• Banks and financial institutions – Check account balances and make financial transactions
• Universities – Follow up on financial aid or enroll in classes
• Airlines – Get immediate information on arriving and departing flights, delayed flights, weather conditions, and more
• Retailers – Place orders and check on order status
• Utilities – Place emergency repair orders or order new service
• Newspapers – Subscribe or cancel subscriptions
• Theaters – See what's playing and purchase tickets with credit cards
• Restaurants – Make reservations, get directions, or check the menu

Sprint offers Nortel and InterVoice technology and works with you to design a custom system. Our expert service and technical teams deliver turnkey installation, training, maintenance, and financing packages that work for your business and budget.

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